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Cuentas y suscripciones

I DO NOT REMEMBER MY PASSWORD

If you have forgotten your password, go to the upper right area of the online store, click on «Login» and click on "Forgot your password?". You will receive an email with a link to enter your new password.

cuentas y suscripciones

I DO NOT REMEMBER MY PASSWORD

If you have forgotten your password, go to the upper right area of the online store, click on «Login» and click on "Forgot your password?". You will receive an email with a link to enter your new password.
cuentas y suscripciones

HOW CAN I FIND OUT ABOUT THE NEWS AND OFFERS OF renatta&go?

By registering for our newsletter we will notify you of promotions, news, openings... and of course we will inspire you with the best looks and a few recipes. You have two ways to subscribe to our newsletter, clicking "Login" at the top right of the online store, then selecting "I...
devoluciones y reembolsos

WHEN WILL I RECEIVE MY REFUND?

Once the product/s have been received, renattandgo will verify that they are in good condition, and if so, will proceed to refund the amount in the same payment method used in the purchase. For more information on changes due to tare weight, the right of withdrawal or the purchase conditions,...
cambios y devoluciones

HOW WILL I RECEIVE MY REFUND?

Once the product/s have been received, renattandgo will verify that they are in good condition, and if so, will proceed to refund the amount in the same payment method used in the purchase. For more information on changes due to tare weight, the right of withdrawal or the purchase conditions,...
cambios y devoluciones

DO I HAVE TO PAY ANYTHING FOR MY RETURN?

Depending on the type of return: If you make your return in store, the return is free (keep in mind that for legal reasons, we cannot accept returns online at El Corte Inglés Stores). If you have to make the return by sending it to our warehouse, the shipping costs...
cambios y devoluciones

WHAT IS THE DEADLINE TO BE ABLE TO MAKE A RETURN?

You have 15 calendar days from the date of delivery to return or exchange an item, except during the Christmas period, extending the return period for purchases between November 20 and December 25 until January 8 ( the specific dates for each year will be indicated at the top of...
cambios y devoluciones

HOW CAN I RETURN AN ITEM?

You have three ways: a) Bringing the product and the return form with its code to a renatta&go store (for legal reasons, in El Corte Inglés stores we cannot accept returns online). b) Sending it to our online store. Put the garments and the return form in their original packaging...
comprar en renatta&go

HOW DO I USE A DISCOUNT CODE?

The discount code must be entered after selecting "check out" in the shopping cart, before making the payment.
comprar en renatta&go

HOW TO MAKE AN ORDER?

When you see a product you like, select the size and click "Add to Cart". Once you have added the products, click on "View Basket". Check that the products in the basket are the ones you want (check the color, size, units...). If so, the steps to complete your purchase...

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