HOW CAN I RETURN AN ITEM?

You have three ways:

a) Bringing the product and the return form with its code to a renatta&go store (for legal reasons, in El Corte Inglés stores we cannot accept returns online).

b) Sending it to our online store.

Put the garments and the return form in their original packaging or one of similar quality and send it to the following address. For your safety, we advise you to send it by certified mail to:

Arzano S.L.
Glass Street, 12
28918, Leganes
Madrid Spain

c) Requesting the return below, we indicate how to proceed in both cases.

If you are a registered customer, log in and within "My Account", access the "My Orders" section. By clicking on "return", you can request a return to your home address. Find your order, select the items to return, fill in the reason for your return and click "Request return". Once requested, you only have to select a time slot for the collection and follow the instructions that we will send you by e-mail.

If you made your purchase as a guest, you can request it here.

The garments to be returned, except tare, must be in perfect condition, unused and must be accompanied both for shipping and for delivery to the store of the return form, filled in with the return code and marking the items you are returning.

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