Privacy policy

1.  WHO IS THE DATA CONTROLLER FOR YOUR DATA

The controller of your personal data is ARZANO, S.L., (hereinafter, “renatta&go”), with Tax ID No. B80747512, and registered office at C/ Rafael Calvo 9, 28010 Madrid (MADRID).

Access to and/or use of the website (hereinafter, the “Website”) grants you the status of user (hereinafter, the "User"), which means that, from such access and/or use, you acknowledge that you are aware of this Privacy Policy.

The User may contact renatta&go at the following email address:  dataprotection@renattandgo.com.

 

2. RECOMMENDATIONS

  • Use passwords with a minimum length of 8 characters, alphanumeric and using both uppercase and lowercase letters.
  • Keep antivirus software installed and properly updated on your device, ensuring that your device is free of malicious software, as well as of spyware applications that put your Internet browsing at risk and endanger the information stored on the device.

 

3. WHY IS renatta&go ENTITLED TO CARRY OUT THE PROCESSING OF DATA

renatta&go is entitled to process your data in order to provide the product sales services that Users have contracted.

renatta&go takes the protection of your privacy and your personal data very seriously. Therefore, your personal information is kept securely and handled with the utmost care. 

This Privacy Policy governs access to and use of the service (hereinafter, the “Service”) that renatta&go makes available to the User interested in the services and Content hosted on the Website.

In this regard, the legal bases used by renatta&go for the processing of Users’ data are:

  1. The performance of the contract and maintenance of a contractual relationship.
  2. The Users’ consent to the processing of their personal data.

With regard to this point, the User may withdraw their consent at any time by sending a message to the following email address: dataprotection@renattandgo.com without this affecting the lawfulness of the processing based on the consent given prior to its withdrawal.

 

4. WHAT ARE THE PURPOSES OF THE PROCESSING OF YOUR PERSONAL DATA BY renatta&go?

Your personal data collected by renatta&go may be used for the following purposes: 

  1. The provision of the services offered through the Website.
  2. The sending of targeted commercial and promotional communications and/or Newsletters related to the services of renatta&go by letter, telephone, email, SMS/MMS, or by other equivalent means of electronic communication.
  3. Creation of custom audiences for advertising purposes.

 

Acceptance of this Data Protection and Privacy Policy constitutes the User’s express consent to the processing of the personal data provided. 

In accordance with the provisions of section 3, the User may revoke their consent in each commercial or advertising communication sent to them, by ordinary mail addressed to renatta&go, or by postal letter to the registered office at C/ Rafael Calvo 9, 28010 Madrid (MADRID).

 

5. ACCURACY OF THE DATA PROVIDED BY USERS

The User warrants that the personal data provided is accurate and is responsible for notifying renatta&go of any change thereto. 

The User shall be liable, in any case, for the accuracy of the data provided, and renatta&go reserves the right to exclude from the registered Services any User who has provided false data, without prejudice to any other legal action that may apply.

 

6. DATA RETENTION

The protection of Users’ privacy and personal data is very important to renatta&go. Therefore, renatta&go does everything possible to prevent the User’s data from being used improperly. Only authorised personnel have access to the User’s data.

renatta&go will retain Users’ personal data only for as long as necessary to fulfil the purposes for which it was collected, as long as the User does not revoke the consent given. Subsequently, where necessary, renatta&go will keep the information blocked for the legally established periods.

 

7. THE USER’S RIGHTS IN RELATION TO THEIR DATA

The User has the right to:

  • Access their personal data.
  • Request the rectification of inaccurate data.
  • Request the erasure of their data.
  • Request the restriction of the processing of their data.
  • Object to the processing of their data.
  • Request the portability of their data.
  • Not be subject to automated individual decisions.
  • In addition, the User may exercise their right to be forgotten.

 

The User may exercise all these rights at the following email address: dataprotection@renattandgo.com, stating the reason for their request and providing a copy of their ID document.

The User may also send their request by ordinary mail to the following address: 

C/ Rafael Calvo 9, 28010 Madrid (MADRID).

The communication addressed to renatta&go must contain the following information:

  • Full name of the User; a photocopy of their national identity document, passport or other valid document identifying them. 
  • Details of the specific request.

Without prejudice to any other administrative remedy or legal action, the User shall have the right to lodge a complaint with a Supervisory Authority, in particular in the Member State of their habitual residence, place of work or place of the alleged infringement, should they consider that the processing of their personal data does not comply with the applicable regulations, as well as in the event that the exercise of their rights is not satisfied. The supervisory authority with which the complaint has been lodged shall inform the complainant of the progress and outcome of the complaint.

 

8. DATA SECURITY

The protection of Users’ privacy and personal data is very important to renatta&go. Therefore, renatta&go does everything in its power to prevent your data from being used improperly, allowing access to it only by authorised personnel.

renatta&go maintains the personal data protection security levels required by the applicable regulations and has established all the technical means at its disposal to prevent the loss, misuse, alteration, unauthorised access and theft of the data that the User provides through the Website, although we must point out that security measures on the Internet are not impregnable.

renatta&go undertakes to comply with the duty of secrecy and confidentiality with respect to personal data in accordance with the applicable legislation.

For those website services that require registration as a User, a password must be chosen. The User is responsible for maintaining the confidentiality of this password, as well as for all activities that occur in the session started with their username and password.

The User undertakes to notify renatta&go as soon as possible of any unauthorised use of their username and/or password or any other breach of security. renatta&go shall not be liable for any damage or loss that may arise due to the User’s failure to comply with this obligation.

 

9. AMENDMENTS OR CHANGES TO THE PRIVACY POLICY

renatta&go reserves the right to revise its Privacy Policy whenever it deems appropriate, in which case this will be communicated to Users. However, we ask that you check this Privacy Policy regularly to read the most recent version of it. 

 

10. LINKS TO THIRD-PARTY WEBSITES

The renatta&go website may contain links to websites of third-party companies and entities.

renatta&go cannot be held responsible for the way in which these companies handle the protection of privacy and personal data, so we advise you to read carefully the Privacy Policy statements of these websites, which are not owned by renatta&go, regarding the use, processing and protection of personal data. 

The conditions offered by these websites may not be the same as those offered by renatta&go.

 

11. QUESTIONS

If you have any questions about this Privacy Policy or the processing of your data, please contact renatta&go by email at the following address: dataprotection@renattandgo.com.

Likewise, if you consider that your rights are not duly safeguarded, you have the right to lodge a complaint with the Spanish Data Protection Agency, whose contact details are: telephones 901 100 099 and 912 663 517; postal address C/Jorge Juan 6, 28001 Madrid; electronic office https://sedeagpd.gob.es/sede-electronica-web/.

 

12. ACCEPTANCE AND CONSENT

The User declares that they have been informed of the conditions on the protection of personal data, accepting and consenting to the processing thereof by renatta&go, in the manner and for the purposes indicated in this Privacy Policy.