Shipping
Home Delivery (Peninsula Spain and Balearic Islands)
Delivery within 2 to 3 business days (exceptionally, it may vary during high demand periods such as Black Friday, the Christmas season, Sales, and holidays in Madrid).
Free for orders over €70. For other orders, €3.95 in mainland Spain and €6.50 in the Balearic Islands.
Pick up in store (In Madrid, Barcelona, Bilbao, Sevilla and Valencia)
Free delivery within 2 to 3 business days to the following stores:
MADRID :
renatta&go - Fuencarral :
C/Fuencarral, 62, 28004, Madrid
renatta&go - Ayala 27:
C/Ayala, 27, 28001, Madrid
renatta&go - CC. Caleido :
Castellana Walk 259E, 28029, Madrid
renatta&go - CC. Zielo Shopping :
Av. de Europa 26, 2nd floor, 28224, Pozuelo
renatta&go - CC. Green Moral :
Av. De Europa, 13, north building, local 12, 28108, Alcobendas
renatta&go - CC. Arturo Soria Plaza:
C/Arturo Soria, 126, 28043, Madrid
renatta&go - CC. La Vaguada :
Avenida de Monforte de Lemos 36, 28029, Madrid
SEVILLE:
renatta&go - Seville:
C/ Rioja, 25, 41001, Seville
renatta&go - Seville:
C/ Rioja, 5, 41001, Seville
VALENCIA:
renatta&go - Valencia:
C/Jorge Juan, 22, 46004, Valencia
BILBAO:
renatta&go - Bilbao:
Ercilla Street, 32, 48011, Bilbao
BARCELONA :
renatta&go - L'illa Diagonal, Barcelona:
Av. Diagonal, 557, 8029, Barcelona
Orders sent to the store must be collected within 10 days from when we confirm arrival in store.
International Shipping
Delivery within 4 to 8 business days to the following countries:
- Portugal (peninsular): €5.95
- Germany: €7.95
- France: €7.95
- Austria: €12.95
- Belgium: €11.95
- Netherlands (except Dutch Caribbean): €7.95
- Luxembourg: €9.95
- Greece: €17.50
- Italy: €9.95
- Sweden: €22.95
- Ireland: €13.50
- Denmark: €13.50
- Azores/Madeira (shipping between 8 and 12 days): €19.90
- Czech Republic: €12.95
- Slovakia: €12.95
- Poland: €12.95
- Slovenia: €12.95
- Hungary: €13.95
- Croatia: €22
- Romania: €22.95
- Estonia: €19.95
- Bulgaria: 25€
- Lithuania: €19.95
- Finland: €36.50
- Cyprus: €36.50
Questions about my order
If you want to know the shipping status of your order, we will send you an email when the order leaves our warehouse with a tracking code.
For any incident with the shipment of your order, write to us at customerservice@renattandgo.com with your order reference
Need more information check our FAQs
Returns
Return conditions
You have 30 calendar days from the date of receipt of the package to return or exchange it.
To return or exchange one or more items, they must retain all labels and be in perfect condition, as well as being accompanied by the sheet with the order number that is inside the package. In the case of shipping, they must be properly packaged in the original packaging.
For bikinis and swimsuits, it is essential that the garments are in perfect condition, unused, and that the sealing sticker remains intact.
Unfortunately, it is not possible to return a garment that has been previously exchanged.
Return methods
How to request a refund?
With delivery to renatta&go store (except El Corte Inglés):
Go to the nearest store with the items you want to return and the sheet containing the order number that came inside the shipping package.
With courier to your home or delivery at a convenient point:
Depending on the country, you can request a home collection or a label to leave it at a delivery point (drop off). To request your return, clickhere .
If the pick-up address is different from the delivery address, you must indicate this on the request form. The service costs €4.95 (home delivery) or €2.95 (drop-off point) in the peninsula and €7.50 (home delivery) or €6.50 (drop-off point) in the Balearic Islands, which will be deducted from the return amount.
For other destinations, the cost of the return will be:
- Germany (drop off) €10.50
- Austria (drop off) €14.50
- Azores 19,90€
- Belgium (drop off) €10.50
- Bulgaria 22,95€
- Czech Republic (drop off) €16.50
- Cyprus 30.95€
- Croatia (drop off) €16.95
- Denmark (drop off) €19.15
- Slovakia (drop off) €10.50
- Slovenia (drop off) €16.50
- Estonia (drop off) 18,50€
- France (drop off) €11.95
- Finland (drop off) €25.95
- Greece 23,95€
- Hungary (drop off) 17,15€
- Ireland (drop off) €16.50
- Italy (drop off) €11.95
- Lithuania (drop off) €18.75
- Luxembourg (drop off) €10.50
- Madeira 19,90€
- Netherlands (except Dutch Caribbean) (drop off) €14.50
- Poland (drop off) €15.95
- Peninsular Portugal (drop off) €6.50
- Romania 22.75€
- Sweden (drop off) €25.95
Changes
Online orders
To manage an exchange, you must return your order to one of our physical stores or through our returns section (in the menu on our website), and then make a new purchase. We have reduced refund times so that this does not cause an inconvenience. We are working to improve our processes.
Orders placed in physical stores (except El Corte Inglés)
To manage the exchange of an order placed in one of our physical stores, you must go to one of our stores, with the purchase receipt, and the items you wish to exchange/return, so that we can process your exchange/return.
Orders placed at El Corte Inglés
As this is an order placed at El Corte Inglés, and due to their own purchasing and return policies, you will need to go to one of their centres to process your exchange/return.
IMPORTANT!: In any case, please note before making an exchange that it is not possible to return a garment that has previously been exchanged.
Stores where I can make my return
In-store returns are free and can be made at the following addresses:
MADRID :
renatta&go - Fuencarral :
C/Fuencarral, 62, 28004, Madrid
renatta&go - Ayala 27:
C/Ayala, 27, 28001, Madrid
renatta&go - CC. Caleido :
Castellana Walk 259E, 28029, Madrid
renatta&go - CC. Zielo Shopping :
Av. de Europa 26, 2nd floor, 28224, Pozuelo
renatta&go - CC. Green Moral :
Av. De Europa, 13, north building, local 12, 28108, Alcobendas
renatta&go - CC. Arturo Soria Plaza:
C/Arturo Soria, 126, 28043, Madrid
renatta&go - CC. La Vaguada :
Avenida de Monforte de Lemos 36, 28029, Madrid
SEVILLE:
renatta&go - Seville:
C/ Rioja, 25, 41001, Seville
renatta&go - Seville:
C/ Rioja, 5, 41001, Seville
VALENCIA:
renatta&go - Valencia:
C/Jorge Juan, 22, 46004, Valencia
BILBAO:
renatta&go - Bilbao:
Ercilla Street, 32, 48011, Bilbao
BARCELONA :
renatta&go - L'illa Diagonal, Barcelona:
Av. Diagonal, 557, 8029, Barcelona
Refunds
At renattandgo.com we offer two types of refund: instant refund to current account, and refund to the same payment method.
The refund period will depend on the return and refund methods chosen.
If you choose instant refund, you will receive your refund within the next 6 seconds and a maximum of 24 hours.
If you choose a refund using the same payment method, it may take up to 7 business days, depending on the payment method used.
If you return the item in store, the refund will be made within a maximum of 14 days from receipt of the products and verification of their good condition. After the refund has been processed, the amount of the refund may take some time to appear in your bank account, normally between 24 hours and 7 working days, depending on your bank.
You can check the status of your return in the private area, in the “Returns” section.
For more information on changes due to defects, the right of withdrawal or the purchasing conditions, consult this link: Purchasing Conditions
Incident with a garment
For any incident with the order you have received, write to us at customerservice@renattandgo.com with your order reference
Need more information check our FAQs