You have 30 calendar days from the date of receipt of the package to return it. For orders placed between 20/11/2023 and 10/12/2023, the return period is extended until 10/01/2024. Purchases at El Corte Inglés do not have an extended return period.

To return one or more items, they must retain all labels and be in perfect condition, as well as being accompanied by the sheet with the order number that is inside the package. In the case of shipping, they must be properly packaged in the original packaging.

For bikinis and swimsuits, it is essential that the garments are in perfect condition, unused, and that the sealing sticker remains intact.

How to request a refund?

With delivery to renatta&go store (except El Corte Inglés):
Go to the nearest store with the items you want to return and the sheet containing the order number that came inside the shipping package.

With courier on your own:
Place the garments and the sheet containing the order number and the name of the buyer in the original packaging. Send your package via any courier company, making sure that the package is well sealed, to the following address: Arzano, SL, C/ del Vidrio 12, 28918, Leganés, Madrid, SPAIN. The return shipping costs will be borne by the sender.

With courier to your home or delivery at a drop off point:
Depending on the country, you can request a home collection or a label to leave it at a delivery point (drop off). To request your return, clickhere .

If you would like to request a refund for an early access order, please go here .

If the pick-up address is different from the delivery address, you must indicate this on the request form. The service costs €4.95 (home delivery) or €2.95 (drop-off point) in the peninsula and €7.50 (home delivery) or €6.50 (drop-off point) in the Balearic Islands, which will be deducted from the return amount.

For other destinations, the cost of the return will be:

• Germany (drop off) €10.50
• Austria (drop off) 14,50€
• Azores 19,90€
• Belgium (drop off) €10.50
• Bulgaria 22,95€
• Czech Republic (drop off) €16.50
• Cyprus 30.95€
• Croatia (drop off) €16.95
• Denmark (drop off) €19.15
• Slovakia (drop off) €10.50
• Slovenia (drop off) €16.50
• Estonia (drop off) 18,50€
• France (drop off) €11.95
• Finland (drop off) €25.95
• Greece 23,95€
• Hungary (drop off) 17,15€
• Ireland (drop off) €16.50
• Italy (drop off) €11.95
• Lithuania (drop off) €18.75
• Luxembourg (drop off) €10.50
• Madeira 19,90€
• Netherlands (except Dutch Caribbean) (drop off) €14.50
• Poland (drop off) €15.95
• Peninsular Portugal (drop off) €6.50
• Romania 22.75€
• Sweden (drop off) €25.95

To manage an exchange, you must return your order to a physical store or through our Returns section (in the menu), and make a new purchase. We have reduced refund times so that this does not cause an inconvenience. We are working to improve our processes.

In-store returns are free and can be made at the following addresses:

MADRID :

renatta&go - Fuencarral :
C/Fuencarral, 62, 28004, Madrid

renatta&go - Ayala 27:
C/Ayala, 27, 28001, Madrid

renatta&go - CC. Caleido :
Castellana Walk 259E, 28029, Madrid

renatta&go - CC. Zielo Shopping :
Av. de Europa 26, 2nd floor, 28224, Pozuelo

renatta&go - CC. Green Moral :
Av. De Europa, 13, north building, local 12, 28108, Alcobendas

renatta&go - CC. Arturo Soria Plaza:
C/Arturo Soria, 126, 28043, Madrid

renatta&go - CC. La Vaguada :
Avenida de Monforte de Lemos 36, 28029, Madrid

SEVILLE:

renatta&go - Seville:
C/ Rioja, 25, 41001, Seville

renatta&go - Seville:
C/ Rioja, 5, 41001, Seville

VALENCIA:

renatta&go - Valencia:
C/Jorge Juan, 22, 46004, Valencia

BILBAO:

renatta&go - Bilbao:
Ercilla Street, 32, 48011, Bilbao

BARCELONA :

renatta&go - L'illa Diagonal, Barcelona:
Av. Diagonal, 557, 8029, Barcelona

At renattandgo.com we offer two types of refund: instant refund to current account, and refund to the same payment method.

The refund period will depend on the return and refund methods chosen.

If you choose instant refund, you will receive your refund within the next 6 seconds and a maximum of 24 hours.

If you choose a refund using the same payment method, it may take up to 7 business days, depending on the payment method used.

If you return the item in store, the refund will be made within a maximum of 14 days from receipt of the products and verification of their good condition. After the refund has been processed, the amount of the refund may take some time to appear in your bank account, normally between 24 hours and 7 working days, depending on your bank.

You can check the status of your return in the private area, in the “Returns” section.

For more information on changes due to defects, the right of withdrawal or the purchasing conditions, consult this link: Purchasing Conditions

For any incident with the order you have received, write to us at customerservice@renattandgo.com with your order reference

Need more information check our FAQs