Question 1

Everyone is looking for a kimono and these are ours

Accepted Answer

Kimonos have been gaining relevance in recent years. They come in and out of the catwalk most-watched list, but never leave our wardrobes, as they have all the qualities to become a staple to dazzle season after season.

It is a garment that is especially triumphing, establishing itself as an indisputable ally both for our daily outfits and for special occasions.

The long kimono

They are a garment that adapts to any silhouette. The fundamental thing is that they are different and striking, since they provide that special air that we all look for in those who wear it.

The short kimono

Perfect for this time of year, they are the happy medium between a jacket and a vest. They can be combined with jeans and denim skirts, among other garments.

3 looks with kimono to succeed

And kimono can be our great ally to make a difference both in outfits casual as in more sophisticated styles. The key is to give it all the prominence, especially if it has a striking color or a special pattern.

1. Midi kimono with jeans

Jeans are also essential in our wardrobe, so it is easy to combine both garments. Choose the jeans that fit you best, a basic t-shirt, comfortable shoes and wear an open midi-length kimono on top. You will feel great!

2. Printed kimono with total look basic

The best way to enhance a patterned kimono is to wear it over an all-black or all-white outfit. You can choose the garments that you like the most as long as they are basic, without elements that distract attention from the kimono, and of the same color.

3. Shiny kimono with dress

Bright fabrics are one of the big bets of the season. If you have a special event or simply want to dress up, choose a dazzling kimono to wear over a bodycon dress. The best choice? Make the dress slightly shorter than the kimono.

The great advantage of kimonos is that their versatility allows us to combine them in many different ways, so it may become your favorite garment.

Question 2

The vest: how to combine this fall's trendy garment.

Accepted Answer

It is evident that in the autumn-winter season, knitted and vintage-style vests were the star garment and occupied the shop windows and the covers of all the magazines. Without a doubt, in this spring-summer collection it could not be less, since it continues to play a leading role in the outfits of the best dressed. In addition, it adapts perfectly to all kinds of styles.

The choice of the type of vest is essential to give your look the elegant or casual touch that you are looking for. How? We explain it to you below.

Elegant outfits with vest

Waistcoats are the perfect garment to give a formal and elegant touch to your look. You can combine it with puff sleeve blouses to achieve a very British style. It can also be combined with turtleneck sweaters, as long as it is a thin and fitted sweater, a combination widely used by Parisians last season.

A safe bet for this summer is the total look of a masculine vest and trousers. The two-piece is already a must have in the wardrobe of all celebrities, as it brings elegance, sobriety and a lot of style. It can also be combined with a pleated skirt, another of the indisputable street style garments.

Casual outfits with vest

Padded vests have been the desired garment this spring, some with embroidery, others with original prints. This garment can be worn with skinny pants, bell bottoms or workers. All these combinations allow a perfect casual look. This result can also be achieved by combining the oversize vests with both the pants that we have already mentioned, as well as with the Slim fit, Mom Fit or boyfriend.

A casual look of skirt or dress with a vest is a different bet and at the same time ideal for intermediate temperatures. These garments can be accompanied by long knit or fluid fabric vests, as well as padded or oversized vests. With them, you get originality and "not dress like the rest".

Finally, the choice of an oversize vest as a top is also a clear trend this season, a trick that allows more use to be made of a more winter garment at this time of year.

Question 3

How to combine a vest: a basic in your wardrobe

Accepted Answer

In recent seasons, the vest has become one of the star garments of any look. A new basic that is not lacking in the wardrobes of the best dressed and that adapts excellently to all styles because they are worn in all kinds: quilted, dress, knit or jeans.

vest estampado acolchado

to get a outfit that catches all eyes, the key is knowing how to combine each type of chaleco and adapt it to each occasion. Choosing the right clothes and accessories allows you to use the same vest at completely different times. Do you dare?

With puff sleeve blouse

Vests, whether casual or dressy, give us the perfect opportunity to enhance other garments, such as blouses with puffed sleeves.

Choose a fitted vest in a slightly darker color than the blouse. The ideal result? Get it by combining a white blouse with a gray or beige vest.

With turtleneck

On colder days when you're looking for comfort and simplicity, choose a knitted vest with a turtleneck underneath. To avoid excess volume, choose a thin, fitted sweater that barely shows under the vest.

This combination allows you to play with the colors you like the most, from coordinated neutral tones to bright contrasting tones. Which ones define you best?

With skinny pants

Skinny pants are the perfect companions to compensate for the volume of vests oversize. It is mix adapts to different times of the day: dress vest with skin-effect skinny jeans for special occasions or knitted vest with jeans slim if you are looking for a outfit informal.

With knitted dress

A long quilted vest and a knitted dress midi They are two of the garments that we will wear the most during spring. A comfortable and trendy look perfect for intermediate temperatures.

Do you want to make a difference? Opt for the total look. Black, white and beige are elegant and never fail. the delicate blue Spun Sugar, pastel pink Gossamer Pink or the cheerful yellow Daffodil They will allow you to fully enjoy the seasonal colors.

with pleated skirt

The dress vest is perfect for going to the office or going to informal events. When combined with a long pleated skirt midi, another of the undisputed queens of street style, the result cannot be more cool.

To give the necessary importance to each of the garments, choose them in contrasting colors such as white and black, beige and brown or purple Very Peri and the pink Insinuating, the two most attractive colors of the season.

with matching pants

Considered the new blazer, the dress vest offers the perfect opportunity to create a look that reinvents the classic masculine-inspired suit.

Combine it with pleated pants of the same color to emulate the two-piece set worn by all celebrities. Choose neutral tones for very formal occasions or bright colors for a dazzling result.

Question 4

Types of jeans: how to choose the perfect jeans

Accepted Answer

Jeans are a basic that should not be missing in our wardrobe, an essential garment that easily adapts to any situation. Currently we can choose between many different types of jeans for their ability to adapt to new trends and to combine with everything. Knowing its main characteristics allows us to choose the jeans perfect to enhance your figure.

Jeans straight

The Cowboys straight or straight are a classic, ideal for those looking for a timeless garment. Straight-cut, these pants enhance the figure without being tight to the body, so they are perfect for all types of silhouettes. Women with wide thighs and legs are especially favored with this type of jeans.

Jeans Slim

A middle ground between straight and the skinny, Cowboys slim They fit close to the leg, but flare slightly at the ankles without being too tight at the bottom of the leg. A comfortable pants that slightly lengthens the figure, perfect for all types of women.

flare or bell jeans

the guy jeans flare they start to widen from the hip. Its aesthetic is reminiscent of the bell bottoms of the 70s. This type of jeans hides wide hips and thighs, especially if they are worn in their long version almost to the floor, combined with a heel. They favor all types of women.

In recent years they have become fashionable in the cropped length, which admits all types of footwear.

Jeans bootcut

The difference between flared jeans and bootcut is that the latter are tight at the top and begin to widen from the knee, taking the shape that gives them their name. For the perfect style, jeans bootcut They should be long and reach almost to the ground. They tend to favor all types of women, since with a heel they lengthen the figure and compensate for the hips.

Jeans skinny

Completely fitted to the body, skinny jeans are made with stretch fabric to be comfortable and offer total freedom of movement, although at first glance it may seem otherwise. They have become a must among the basics! It is the perfect garment for slim women and those who want to enhance their curves will find their best ally in this garment. The best way to wear jeans skinny is it with military boots or cowboy.

Jeans boyfriend

cut jeans boyfriend They are inspired by the masculine aesthetic that has traditionally been less attached to the body. These jeans they are baggy, with a straight leg and, in most cases, are worn or frayed. Boyfriend pants have the advantage of admitting all types of footwear.

Jeans mom fit

Cowboys mom They are high-waisted, fitted at the waist, with a straight leg that does not hug the body and are long at the ankles. The difference between boyfriend and the mom fit is that the former are tighter at the waist.

The result? A casual and very comfortable aesthetic that especially favors short women because the high waist lengthens the silhouette.

Jeans slouchy

Following the trend of comfortable fashion in recent years, we find jeans slouchy. They are wide, fitted at the waist, high-waisted, with darts at the front and baggy cut, that is, they fit at the ankle. To combine the slouchy jeans, it is best to choose a less baggy top and sandals. They are perfect for achieving a modern look that enhances the waist

Jeans baggy

Although they can be confused with the previous ones, they present some differences: they are low-rise and, although they are baggy, the shape is more subtle and less tight at the ankle. They are available in a wide variety of formats such as cargo or jogger. The best way to wear jeans baggy It's with heels.

The result? The perfect garment to achieve an informal look.

Regardless of the model you choose, you will have to take into account the finish: frayed hems, printed jeans or jeans with very marked washes they can change the visual effect of the figure.

Question 5

CAN I USE A STORE VOUCHER ON THE WEB?

Accepted Answer

No, changes in the store can only be made for other store products since the exchange and return policies are different.

Question 6

WHAT ARE THE PAYMENT METHODS?

Accepted Answer

You can make your payments by bank card or Paypal.

Question 7

HOW CAN I KNOW IF I HAVE MADE MY PURCHASE CORRECTLY?

Accepted Answer

Once your order is finished, you will receive a confirmation email with its details so you can check that everything is correct.

If you did not receive it, it is possible that you have not entered your email correctly. If this is the case, we advise you to contact us through customerservice@renattandgo.com indicating the amount, time and date of the order.

Question 8

HOW CAN I DELETE MY PERSONAL DATA?

Accepted Answer

Write us an email to customerservice@renattandgo.com

Question 9

HOW CAN I UNSUBSCRIBE FROM THE renatta&go NEWSLETTER??

Accepted Answer

You have two options. Enter the "Login" section that is in the upper right corner of the web with your email and password. Within "My Account", in the "Personal Data" section you can easily unsubscribe by unchecking the "Subscribe to our newsletter" box.

You can also unsubscribe from the last email you received, by clicking on the link at the bottom of it that says "unsubscribe".

Question 10

I DO NOT REMEMBER MY PASSWORD

Accepted Answer

If you have forgotten your password, go to the upper right area of the online store, click on «Login» and click on "Forgot your password?". You will receive an email with a link to enter your new password.

Question 11

HOW CAN I FIND OUT ABOUT THE NEWS AND OFFERS OF renatta&go?

Accepted Answer

By registering for our newsletter we will notify you of promotions, news, openings... and of course we will inspire you with the best looks and a few recipes.

You have two ways to subscribe to our newsletter, clicking "Login" at the top right of the online store, then selecting "I want to create an account" and when you create it, checking the "Subscribe to the newsletter" box.

Another option, if you do not want to give your personal data, is to just leave us your email at the bottom of the main page (the home page) in the "Subscription to the newsletter" section.

Question 12

WHEN WILL I RECEIVE MY REFUND?

Accepted Answer

Once the product/s have been received, renattandgo will verify that they are in good condition, and if so, will proceed to refund the amount in the same payment method used in the purchase.

For more information on changes due to tare weight, the right of withdrawal or the purchase conditions, see this link: Terms and Conditions

Question 13

HOW WILL I RECEIVE MY REFUND?

Accepted Answer

Once the product/s have been received, renattandgo will verify that they are in good condition, and if so, will proceed to refund the amount in the same payment method used in the purchase.

For more information on changes due to tare weight, the right of withdrawal or the purchase conditions, see this link: Terms and Conditions

Question 14

DO I HAVE TO PAY ANYTHING FOR MY RETURN?

Accepted Answer

Depending on the type of return:

If you make your return in store, the return is free (keep in mind that for legal reasons, we cannot accept returns online at El Corte Inglés Stores).

If you have to make the return by sending it to our warehouse, the shipping costs will be borne by the sender.

In case you request the return to your home, the cost will be equal to the shipping cost:

Spain (peninsula) €4.95

Spain (Balearic Islands) €6.50

Portugal (peninsular) 6,50€

Germany €14.60

France € 14.60

Austria 17,50€

Belgium €17.50

Netherlands (except Dutch Caribbean) €17.50

Luxembourg €17.50

Greece € 17.50

Italy € 17.50

Sweden €19.90

Ireland €19.90

Denmark €19.90

Azores/Madeira €19.90

Czech Republic €19.90

Slovakia €19.90

Poland €19.90

Slovenia €19.90

Hungary €36.50

Croatia €36.50

Romania €36.50

Estonia 36,50€

Bulgaria 36,50€

Lithuania €36.50

Finland €36.50

Cyprus 36.50€

Question 15

WHAT IS THE DEADLINE TO BE ABLE TO MAKE A RETURN?

Accepted Answer

You have 15 calendar days from the date of delivery to return or exchange an item, except during the Christmas period, extending the return period for purchases between November 20 and December 25 until January 8 ( the specific dates for each year will be indicated at the top of the website while the period lasts).

Question 16

HOW CAN I RETURN AN ITEM?

Accepted Answer

You have three ways:

a) Bringing the product and the return form with its code to a renatta&go store (for legal reasons, in El Corte Inglés stores we cannot accept returns online).

b) Sending it to our online store.

Put the garments and the return form in their original packaging or one of similar quality and send it to the following address. For your safety, we advise you to send it by certified mail to:

Arzano S.L.
Glass Street, 12
28918, Leganes
Madrid Spain

c) Requesting the return below, we indicate how to proceed in both cases.

If you are a registered customer, log in and within "My Account", access the "My Orders" section. By clicking on "return", you can request a return to your home address. Find your order, select the items to return, fill in the reason for your return and click "Request return". Once requested, you only have to select a time slot for the collection and follow the instructions that we will send you by e-mail.

If you made your purchase as a guest, you can request it here.

The garments to be returned, except tare, must be in perfect condition, unused and must be accompanied both for shipping and for delivery to the store of the return form, filled in with the return code and marking the items you are returning.

Question 17

HOW DO I USE A DISCOUNT CODE?

Accepted Answer

The discount code must be entered after selecting "check out" in the shopping cart, before making the payment.

Question 18

HOW TO MAKE AN ORDER?

Accepted Answer

When you see a product you like, select the size and click "Add to Cart". Once you have added the products, click on "View Basket". Check that the products in the basket are the ones you want (check the color, size, units...). If so, the steps to complete your purchase are as follows:

Identify yourself:

If you have an account enter your email and password
If you want to create an account or you are going to buy as a guest, enter your data in the form that appears on the screen, accept the privacy policy and press send.
Enter your address, check the data well and select your shipping method.
Accept the conditions of sale.
Check the order data well, especially the products, the email address and the shipping address. If everything is correct, choose the payment method between Bank Card or PayPal. From here you will be redirected to the payment platform.

When the payment is finished, we will confirm the correct completion of the purchase through the email noreply@renattandgo.com.

Question 19

CAN I KNOW WHEN AN OUT OF STOCK PRODUCT WILL RETURN?

Accepted Answer

Yes! You just have to enter the product, select the out of stock size and click on "Notify me when it is available again", a small window will open where you can enter your email so that the system automatically notifies you as soon as it detects a replenishment of stock.

Question 20

CAN THERE BE VARIATIONS BETWEEN THE PHOTO AND THE PRODUCT?

Accepted Answer

We take the photos taking into account that the color is as similar as possible to the product in reality, however, you must bear in mind that the configuration of each screen can affect the colors with which it is displayed.

In relation to handcrafted products (generally accessories), keep in mind that the products may present variations in the finish. In the description of it, you will find the indication that it is a handmade product.

Question 21

WHERE I CAN GET MY ORDER?

Accepted Answer

We currently ship to Spain (peninsula and Balearic Islands), Portugal (peninsula), Germany, Austria, Belgium, France, Ireland, Italy and the Netherlands (except the Dutch Caribbean), the United Kingdom and Switzerland. You can also make a purchase from any other country, as long as the delivery is made in one of the places on the list above.

You can choose between a postal address, a post office or one of our stores enabled for collection.

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