You have 30 calendar days from the date you receive the parcel to return or exchange your items.

To return or exchange one or more items, they must still have all their tags and be in perfect condition, and they must be accompanied by the sheet showing the order number that comes inside the parcel. If you are sending them back, they must be properly packed in the original packaging.

For bikinis and swimsuits, the items must be in perfect condition and unworn, and the hygiene seal sticker must be intact.

IMPORTANT! Unfortunately, an item that has previously been exchanged cannot be returned.

How do I request a return?

By handing it in at a renatta&go store (except El Corte Inglés):
Go to your nearest store with the items you want to return and the sheet showing the order number that came inside the delivery parcel.

By courier at your home or drop-off at a convenience point:
Depending on the country, you can request a home collection or a label to leave it at a drop off point. To request your return, click here.

If the collection address is different from the delivery address, you must state this on the request form. The service costs 4,95€ (home collection) or 2,95€ (drop off point) in mainland Spain and 8,95€ (home collection) or 7,95€ (drop off point) in the Balearic Islands, and will be deducted from the refund amount.

For all other destinations, the cost of the return will be:

• Germany (drop off) 10,50€
• Austria (drop off) 14,50€
• Azores 19,90€
• Belgium (drop off) 10,50€
• Bulgaria 22,95€
• Czech Republic (drop off) 16,50€
• Cyprus 30,95€
• Croatia (drop off) 16,95€
• Denmark (drop off) 19,15€
• Slovakia (drop off) 10,50€
• Slovenia (drop off) 16,50€
• Estonia (drop off) 18,50€
• France (drop off) 11,95€
• Finland (drop off) 25,95€
• Greece 23,95€
• Hungary (drop off) 17,15€
• Ireland (drop off) 16,50€
• Italy (drop off) 11,95€
• Lithuania (drop off) 18,75€
• Luxembourg (drop off) 10,50€
• Madeira 19,90€
• Netherlands (except the Dutch Caribbean) (drop off) 14,50€
• Poland (drop off) 15,95€
• Mainland Portugal (drop off) 6,50€
• Romania 22,75€
• Sweden (drop off) 25,95€

Online orders

From the moment your order is delivered, you have 30 days to register your exchange request through this link. 

Exchanges in mainland Spain are free of charge. In the Balearic Islands the cost is 6,95€.

All you need is your order number and your email address. The items must be in the same condition in which they were received. A new order number will be generated and the item will be sent out within our usual delivery times.

Orders placed in a physical store (except El Corte Inglés)

To arrange the exchange of an order placed in one of our physical stores, you must go to one of our stores, with the receipt and the items you want to exchange/return, so that we can process the exchange/return. 

Orders placed at El Corte Inglés

As this is an order placed at El Corte Inglés, and due to their own purchase and return policies, you must go to one of their stores to process your exchange/return.

IMPORTANT! In all cases, please bear in mind before making an exchange that an item that has previously been exchanged cannot be returned.

When you process your return through the website, you will be able to choose one of the following refund options:

1. Refund to the same payment method
The amount will be refunded using the same method used for the purchase (card, PayPal, etc.).

2. Bank transfer
The refund will be made by transfer to the bank account you give us.

3. Refund code for the online store
You can choose to receive a code for the value of your refund to use on future purchases in our online store.

Important information about timings:
In some cases, the refund may be processed quickly or almost immediately right after you complete the return request. This depends solely on the security and validation systems of the transaction company that handles the payment.

When the refund is not processed immediately, it will be handled once the returned item has been received, checked and accepted by our warehouse team.

After this validation, the usual time for the amount to be credited can be up to 7 working days, depending on the payment method and the bank.

The time it takes for the amount to become available may vary according to the payment system's processes, so instant refunds cannot be guaranteed in all cases.
You will receive a confirmation email once the refund has been issued.

If you return in store, the order will be refunded within a maximum of 14 days from receipt of the products and verification that they are in good condition. Once the refund has been processed, the amount may take some time to appear in your bank account, usually between 24 hours and 7 working days, depending on your bank.

You can check the status of your return in your account area, in the “Returns” section.

For more information about exchanges for faulty items, the right of withdrawal or the terms and conditions of purchase, see this link: Terms and Conditions of Purchase

For any problem with the order you have received, write to us at customerservice@renattandgo.com quoting your order reference

Need more information see our FAQs